This Privacy Policy describes how Mollorobotics Pty Ltd (“we”, “our”, or “us”) collects, uses, and protects your information when you use our mobile app and website.
By using our services, you agree to this policy.
1. Who We Are
Company name: Mollorobotics Pty Ltd
Physical address: 433 Dekgrass Street, Silvertondale, Pretoria, 0184, South Africa
Website: www.mollorobotics.co.za
Email: info@mollorobotics.co.za
Phone: +27 12 012 6202
2. What Data We Collect
a) App Data (Mobile Application)
- We collect the following information only when you use the app:
User ID: A unique app generated identifier for your account. - Location Data: GPS location only when you press an in-app button that requests your location (e.g., to dispatch a reaction service or subscription report).
- User-Submitted Info (optional, if provided): Name & surname, Vehicle registration, VIN (Vehicle Identification Number).
This data is used to process your service request and ensure seamless customer service/experience.
b) Website and Subscription Data
If you subscribe to services via our website or email:
– Email address
– Name & Surname
– Contact number
– Banking details (secure)
– Vehicle details (for product installation and reaction/recovery services)
We use this data only to manage your subscription or provide relevant updates.
3. How We Use Your Information
We only use your data for the following purposes:
– To identify you as a user (via your User ID)
– To process service requests (using your GPS location and vehicle details)
– To provide relevant notifications or support
– To improve and maintain our services
4. When We Share Data
We do not sell or share your personal information with third parties for marketing.
Your data may be shared only when:
– Required by law or legal obligation
– Necessary to deliver a service you requested (e.g., location to dispatchers)
– You give explicit permission
5. Location Data
We access your GPS location only when you press a button in the app that requires it (e.g., for reporting or assistance). Location tracking does not run in the background.
6. How We Store and Protect Your Data
Your data is securely stored and processed in accordance with the Protection of Personal Information Act (POPIA) and applicable international standards. We take all reasonable measures to protect your data from loss, misuse, or unauthorized access.
7. Data Retention
We retain your personal information only as long as necessary:
– To provide services you requested
– To meet legal or regulatory requirements
You may request deletion of your data at any time (see Section 9).
8. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect data from minors.
9. Your Rights
As a South African or international user, you may:
– Request access to your data
– Request correction or deletion
– Withdraw consent at any time
To exercise these rights, contact us at info@mollorobotics.co.za or technical.support@mollorobotics.co.za for any technical questions.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or regulations. You will be notified via your preferred means of communication or our website.
Continued use of the app or website after updates means you accept the revised policy.
11. Contact Us
If you have questions or concerns:
– Email: info@mollorobotics.co.za
– Phone: +27 12 012 6202
– Website: www.mollorobotics.co.za
12. Compliance with South African Law (POPIA)
This Privacy Policy complies with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa. As a responsible party under POPIA, Mollorobotics Pty Ltd commits to:
– Processing personal information lawfully and transparently
– Collecting only the minimum necessary data to fulfill specific purposes
– Allowing users to access, correct, or delete their personal data upon request
– Informing users about the collection and use of their data
– Securing the integrity and confidentiality of personal information in our possession or under our control
– Reporting any security compromises or breaches as required by law
If you believe your personal data has been handled in a way that is not compliant with POPIA, you have the right to lodge a complaint with the Information Regulator of South
Africa:
Website: https://inforegulator.org.za
Email: complaints.IR@justice.gov.za
Phone: +27 (0)10 023 5200
